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@ashley03 Because it s a potential harmful defect on a type of product that is closely looked at. I did not "need" to but I was encouraged to do it in case other people have similar issues so that Health Canada has ground for investigations/certifications etc. They are the ones ordering recall...

@pitcharan thank you. To be more accurate, the owner offered things that I don’t think were fair for me, but I guess as a Small Business they may not be able to afford doing things beyond what they are strictly insured for unlike bigger brands. And my understanding is the current "defect" that I...

@chriatopher I have one where I asked advice for replacement, but I had posted one yesterday morning I believed with the same text as above. We had a snow storm and lost internet yesterday so maybe it never got posted

@rane That's a fair point. I tend to rely more on my bump group(s) now!

@rane Thank you for your experience. I think i had not realised how small the business is and lots of the "flaws" seem typical to small manufacturers. I m not in the US either and Canada makes us pay custom fees even for repair if the product is above 60 cad value...

@grace_given17 that’s also what I was wondering but I see other second hand onbuhimos that are still great. so are people just not using them?

[I thought I had posted it but don’t see it in my timeline - mods if you delete it can you let me know? I m trying to be as respectful as I can of the A&L brand] Hi everyone, Item: A&L onbuhimo (hemp+silk blend), bought new April 2023, Experience: used daily from summer 2023 till March 2024...

@eleader22 We got a mesh Ringling for 30 CA$ on amazon, maybe you could try that? It's low commitment